FAQ

What information is required to establish a residential account?
What are the residential service establishment charges?
What is your service area?
How far in advance do I need to request a connect of services?
If I am required to pay a deposit, when do I get it back?
How far in advance do I need to request a disconnect of services?
Do you offer electronic billing?
What is Pre-Paid Metering?
What are your rates?
Can I add someone to my account?
How do I set up auto-pay?
Do you have a mobile app?
Do you offer different billing programs?
How do I get a copy of my bill?
How do I read my bill?
How do I update my email address or other contact information?
When is my bill considered past due?
Do you offer any assistance information?
How can I see my energy usage?