Pre-Paid Metering

Customers who opt to go on pre-paid metering will receive daily alerts every morning around 11 a.m. advising of the previous day’s usage in place of a monthly bill. Listed below is a guide to understanding your alerts.

Message Type	Message	Definition
Balance & Usage Please note, highlighted amount is not exact. Only used for example*	1.)Balance for Acct XXXXXX-001 is -3.91. Latest usage was 44 kWh.	If there is a dash in front of the dollar amount this means you exceeded your credit balance by $3.90 and owe that amount, plus at least 0.01 before noon (day of alert) in order to stay connected.
	2.)Today's Balance for account XXXXXX- 001 is XX.XX. The latest Daily Usage was 25 kWh.	If there is NO dash in front of the dollar amount that means there is a credit remaining on your meter for future use.
Pending Auto Disconnect	Electric service for acct XXXXXX-001 is pending cutoff as PPM Balance reached disconnect limit.	In the instance you receive Example 1 (shown above) you will also receive a Pending Auto Disconnect alert. Please be aware that payments must be made before 12 p.m. on the same DAY OF ALERT in order to stay connected. If payment is not in by noon, $3.91 plus $50.01* will need to be paid before services can be restored. The $50.01 is NOT* a fee, it is the amount required to reconnect the meter and goes towards your pre-paid credit balance for future usage.
Service Disconnected	The Prepaid Metering service has been disconnected for account XXXXXX-001	If payment is not made before noon after receiving the Pending Auto Disconnect alert the meter will automatically disconnect.
Service Reconnected	The Prepaid Metering service has been reconnected for account XXXXXX-001	Once payment is made you will receive an alert when services are reconnected. They typically reconnect on their own within 20 minutes of payment being made.